3.1.1 Client Registration

To register as a Client, you must provide:

• Valid phone number for OTP verification
• Full name
• Optional: email address for receipt delivery
• Acceptance of these Terms and Conditions

3.1.2 Driver Registration

To register as a Driver, you must provide:

• Personal details (full name, date of birth, contact information)
• Valid National Identification (NIDA) for identity verification
• Next of kin details and their valid NIDA
• Valid Tanzanian driving license
• Motor vehicle ownership documentation or valid lease agreement
• Local government recognition letter
• Vehicle documentation and verification

All Driver applications are subject to manual review and approval by Chap Drop administrators.

4.2.1 Payment Methods

• Payments are processed through Selcom payment gateway
• Mobile money payments are accepted
• All payments must be completed before delivery confirmation

4.2.2 Pricing

• Fares are calculated based on distance, parcel size, and delivery type
• Fare estimates are binding once accepted
• Fares include all applicable taxes and fees

4.2.3 Payment Party

• The sender may choose to pay at the time of booking, OR
• The sender may designate the receiver to pay
• If receiver payment is selected, the receiver will receive payment notification and must complete payment before the Driver proceeds with delivery

4.2.4 E-Receipt and Tax Compliance

Chap Drop will issue an electronic receipt for each completed transaction in compliance with Tanzania Revenue Authority (TRA) electronic fiscal receipt requirements.

4.2.5 System Error or Duplicate Payment

In the event of a verified system error, double charge, or payment failure attributable to the Platform, Chap Drop will process a refund or wallet credit within seven (7) business days.

4.2.6 Payment Processing

All payments are subject to a platform commission (currently 15%, subject to change). Drivers receive their earnings less the applicable commission.

4.3.1 Cancellation Before Driver Acceptance

• Clients may cancel bookings before a Driver accepts the request
• If payment has already been made, cancellation is NOT permitted

4.3.2 Cancellation After Driver Acceptance

• Once a Driver accepts the request, the Client CANNOT cancel the booking

4.3.3 Failed Deliveries

• If a delivery fails due to circumstances within Chap Drop's control (gross negligence by the platform itself, not including Driver actions), the Client will receive a full refund
• Refunds will be processed to the original mobile wallet within 7 business days

4.3.4 No Refund Circumstances

No refunds will be issued if:

• The delivery fails due to Client error (incorrect address, unavailable recipient, etc.)
• The delivery fails due to Driver action (liability rests with the Driver)
• The parcel contains prohibited items
• The Client cancels after payment has been made

4.4.1 Prohibited Items

4.4.2 Parcel Size and Weight

• Parcels must not exceed the carrying capacity of the assigned vehicle type (bodaboda)
• Parcel size categories: Small, Medium, Large
• Clients are responsible for accurately declaring parcel size and weight

4.4.3 Parcel Value

• There is no maximum declared value limit
• Clients are advised to obtain their own insurance for high-value items
• Chap Drop does NOT provide insurance coverage for parcels
• Value declaration does NOT constitute insurance

4.4.4 Packaging

Clients are responsible for ensuring parcels are properly and securely packaged for transport.

5.1.1 Minimum Requirements

To operate as a Driver on the Platform, you must:

• Be at least 18 years old
• Hold a valid Tanzanian driving license
• Own or legally lease a suitable vehicle (bodaboda)
• Provide valid NIDA for yourself and next of kin
• Obtain and submit a local government recognition letter
• Complete Chap Drop's verification process
• Receive approval from Chap Drop administrators

5.1.2 Verification Process

All Driver documentation undergoes manual review. Chap Drop reserves the right to:

• Request additional documentation
• Verify information with relevant authorities
• Approve or reject applications at its sole discretion
• Re-verify information periodically

5.1.3 Document Accuracy

Drivers must provide accurate and truthful information. Submitting false, forged, or misleading documents will result in immediate account termination and may be reported to law enforcement authorities.

5.1.4 Insurance Requirement

Each Driver must maintain at least third-party motor insurance and, where applicable, goods-in-transit insurance covering parcels carried on the vehicle. Proof of valid insurance shall be submitted and renewed as required by law.

5.2.1 Request Notifications

Drivers receive notifications of available delivery requests through the Platform showing:

• Pickup location
• Delivery location
• Parcel details
• Estimated earnings
• Distance

5.2.2 Acceptance Obligation

Once a Driver accepts a delivery request, they are obligated to complete the delivery unless exceptional circumstances prevent completion. Drivers may NOT cancel after acceptance except with valid justification.

5.2.3 Declining Requests

Drivers may decline delivery requests before acceptance without penalty.

5.3.1 Pickup

Upon arriving at the pickup location, Drivers must:

• Confirm arrival in the app
• Verify parcel details with the sender
• Enter the pickup verification PIN
• Optionally capture a photo of the parcel
• Handle the parcel with care

5.3.2 Transit

During transit, Drivers must:

• Follow the navigation route provided by the Platform
• Drive safely and in compliance with Tanzanian traffic laws
• Handle parcels with reasonable care
• Update delivery status as appropriate

5.3.3 Delivery

Upon arriving at the delivery location, Drivers must:

• Confirm arrival in the app
• Verify recipient identity
• Enter the delivery PIN provided by the recipient
• Optionally capture a photo proof of delivery
• Confirm delivery completion in the app

5.5.1 Commission Structure

• Chap Drop charges a platform commission of 15% on each delivery
• The commission rate is subject to change with notice to Drivers
• Drivers receive 85% of the delivery fare (current rate)

5.5.2 Earnings Transparency

The Platform provides:

• Real-time trip earnings calculation
• Daily, weekly, and monthly earnings summaries
• Transaction history
• Clear breakdown of commissions

5.5.3 Payment Processing

Driver earnings are processed according to Chap Drop's payment schedule and disbursed to the Driver's registered mobile wallet.

5.6.1 Professional Conduct

Drivers must:

• Treat all Clients and recipients with respect and professionalism
• Maintain a clean and safe vehicle
• Dress appropriately
• Communicate clearly and professionally
• Not engage in harassment, discrimination, or inappropriate behavior

5.6.2 Safety Requirements

Drivers must:

• Comply with all Tanzanian traffic laws and regulations
• Drive safely and defensively
• Not drive under the influence of alcohol or drugs
• Maintain valid insurance coverage as required by law
• Ensure their vehicle is roadworthy

5.6.3 Parcel Handling

Drivers must:

• Handle all parcels with reasonable care
• Not open, tamper with, or inspect parcel contents
• Not steal or misappropriate parcels or their contents
• Report damaged or suspicious parcels immediately

5.6.4 Damage or Loss Reporting

Drivers must immediately report any accident, parcel loss, or damage to Chap Drop support and cooperate fully in any investigation.

6.1.1 No Liability for Parcel Loss or Damage

Chap Drop is NOT liable for:

• Loss, theft, or misplacement of parcels
• Damage to parcels during transit
• Delays in delivery
• Any issues arising from Driver actions or inactions

Exception: Chap Drop may be liable ONLY for loss or damage directly caused by gross negligence on the part of Chap Drop's own systems or personnel (not including Driver actions).

6.1.2 Driver Responsibility

PRIMARY RESPONSIBILITY for the safe handling, transport, and delivery of parcels rests with the Driver as an independent contractor. Clients acknowledge that:

• Drivers are NOT employees or agents of Chap Drop
• Drivers are independent third parties
• Claims for parcel loss or damage should be directed to the Driver

6.1.3 No Insurance Coverage

Chap Drop does NOT provide insurance coverage for parcels. Clients are strongly advised to:

• Obtain their own insurance for high-value items
• Not ship items of extraordinary value without appropriate insurance
• Understand that parcel value declaration does NOT constitute insurance

6.1.4 Consumer Fairness and Reasonableness

Nothing in these Terms shall exclude or limit liability for fraud, gross negligence, or willful misconduct. All limitation clauses shall be interpreted in accordance with the Fair Competition and Consumer Protection Act No. 8 of 2018 and related regulations on fair contract terms.

6.2.1 Client Warranties

Clients represent and warrant that:

• All information provided is accurate and complete
• Parcels do not contain prohibited items
• Parcels are properly packaged
• They have the legal right to ship the parcel
• Recipients are authorized to receive the parcel

6.2.2 Driver Warranties

Drivers represent and warrant that:

• All documentation provided is genuine and accurate
• They hold valid licenses and permits
• Their vehicle is roadworthy and properly maintained
• They maintain required insurance coverage
• They will handle parcels with reasonable care

6.3.1 Client Indemnification

Clients agree to indemnify, defend, and hold harmless Chap Drop, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Prohibited items in parcels
• Inaccurate information provided
• Violation of these Terms
• Violation of any laws or regulations

6.3.2 Driver Indemnification

Drivers agree to indemnify, defend, and hold harmless Chap Drop, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Negligent or improper handling of parcels
• Traffic violations or accidents
• Violation of these Terms
• Violation of any laws or regulations
• Claims by Clients or recipients related to parcel loss, damage, or delay

8.1.1 Documentation Fraud

• Submitting false, forged, or misleading documents
• Identity fraud or impersonation
• Using another person's documents or credentials

8.1.2 Unsafe Conduct

• Reckless or unsafe driving by Drivers
• Violation of traffic laws
• Operating an unsafe or unroadworthy vehicle
• Driving under the influence of alcohol or drugs

8.1.3 Theft and Fraud

• Theft or misappropriation of parcels
• Attempting to bypass the payment system
• Payment fraud or chargebacks
• Collusion to defraud the Platform or other users

8.1.4 Terms Violation

• Violation of any provision of these Terms
• Abuse of the Platform or other users
• Harassment or discrimination
• Shipping prohibited items

8.1.5 Low Performance (Drivers)

• Consistently low ratings from Clients
• Repeated failure to complete accepted deliveries
• Excessive cancellations after acceptance

8.1.6 Notice and Access to Information

Where practicable, Chap Drop shall provide at least seven (7) days' notice before suspension or termination, except in cases involving fraud, illegality, or security risks. Users may request a copy of their transaction history before permanent deletion.